We're the phone company, and we're out of lines
This is a new one. I just called Verizon’s business sales line to see what Internet options there are for a property I’m considering, and after struggling through the voice-activated phone menu (it: “Please say or enter your ten-digit number. If you don’t know it, say ‘try another way’ or ‘new service.” me: “New service.” It: “Please say or enter your ten-digit number. If you don’t know it, say ‘try another way’ or ‘new service.” Me: “New service.” It: “Please say or enter your ten-digit number.” Me: “New service.” It: “You must enter a ten-digit number.” Me: [0]. It: “Please hold for the next available agent.”), got a new message — “due to unusually high call volume, no agent is currently available to take your call, and we are unable to put you in the queue” (paraphrased — the gist is that they’re out of circuits).
Do they really have that many people trying to order new service? Or are the customer service lines on the same system? And what’s this with a phone company running out of phone lines?
(This was shortly after calling Verizon to have my current office DSL upload speed fixed after they goofed the most recent change… again… and having to go through three different departments to get that done.)
