I just had the nicest customer service experience talking with someone from Verizon Wireless. On a Saturday, no less!
I didn’t have to go through a single voice-activated menu. Just two number-activated menus, without long spiels.
I was on hold for less than 10 seconds before speaking to a live person.
She was friendly. And not of the “I’m friendly because the script tells me to be” variety.
She was located on this continent, and had an easy to understand accent.
The line was clear. Neither of us had to repeat ourselves at any time.
I didn’t have to give any redundant information.
Her instructions (on swapping the phone numbers of a couple of phones, which had to be done directly in the phone due to some glitch in their computer system) were simple and concise. And they worked.
Other than having to update the phones manually through the handset instead of using the standard *228 activation procedure, I couldn’t have asked for a better support call. (And, actually, given my nature, I think I preferred getting to go into the guts of the phone anyway!)
I just thought I’d mention that. Verizon Wireless has consistently treated me well (even if they don’t always get things right the first time), and I appreciate it.
