I took apart, cleaned, and reassembled a $15,000 piece of equipment this evening. Eek! Granted, I didn’t pay anywhere near that much for it, but it was hardly pocket change, either.
My main envelope printer is a Pitney Bowes W790 color (more or less) printer, or possibly a SECAP (or Bryce) 13K-C, which is the same machinery, but with a different nameplate on the front. It might also have slightly different software inside. I think this one started life as a SECAP printer, and got refurbished by Pitney Bowes. That would explain the identity crisis (PB serial number, SECAP nameplate). And yes, the picture is of a DA750. That’s also apparently the same thing.
Anyway, it’s been having misfeed problems for some time, and they’ve been getting pretty unbearable lately (a job earlier today included a blank envelope for every two printed envelopes).
Looking into the gap between the two front panels revealed a set of rollers I’d never seen. What’s worse, they weren’t moving (or were barely moving) when an envelope was moving through the machine. Aha! Problem found.
And was it ever a problem. The other sets of rollers can be cleaned pretty easily, but these are in the dead center of the machine. And because I paid far less than $15,000 for the printer, I don’t have a support contract.
On the other hand, I also don’t have a warranty to worry about voiding, so out came the toolkit. Two hours later, with one screwdriver, three hex keys, two pairs of pliers, a lot of table and floor space, and an anxious wife, I had the machine apart enough to clean the rollers. They definitely needed it. Another hour, and it was back together. I didn’t realize the purpose of one of the ribbons on attempt #1 (it uses a piece of plastic with a vertical line at set intervals to measure how far the head has moved — very very neat), so it didn’t work at first, but once I got the ribbon fed through the head properly, it worked fine, and just printed a set of envelopes perfectly.
I meant to take step by step pictures and post them as a reference for myself or anyone else who needed to access that part, but forgot. So, if you’re reading this because you’re trying to troubleshoot a problem inside a W790/13K-C/DA750 printer, let me know, and I’ll help guide you through it, with the understanding that if you want any sort of guarantee, you should pay Pitney Bowes (or SECAP, or whoever your rep is) to do it for you.







